Returns Policy

Most items can be accepted for return based on the following conditions:

If there is a problem with your order, we encourage you to e-mail us within 24 hours of delivery and we can usually accept an item for replacement or repair. Orders which are not personalized, can typically be returned for store credit if return is initiated within 48 hours of delivery receipt. Items which have been personalized or custom created for you cannot be returned. We do not offer money back for returns, so please make your purchases carefully. Please see cancellation of orders not shipped for opportunities to receive money back.

Items approved for return must be in original unused condition. This includes but is not limited to: Pet stains, pet hair, odors of any kind including food, pet or smoke. Item must be free of rips, tears and be in perfect, unworn condition. Items must be packed carefully to avoid damage to the product during transit- permanent wrinkles or creases in the garment are unacceptable. If product comes with a tag, tag must be attached to the item. Determination if a return meets this criteria is left strictly to the discretion of The Trendy Baby. Returned items not meeting the criteria will be refused and sent back to the original purchaser. This is to protect us from "prom dress" syndrome returns- or returns that are purchased for a special event or photography session and then returned.

The Trendy Baby reserves the right to refuse any return that is initiated more than 48 hours after confirmation of delivery.

You can expect to receive your store credit within 7 days after we receive your return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (2-3 business days).

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Cancellation of Orders Not Shipped

Should you desire to cancel your order, this can be done within 24 hours of placing the order. Most items are custom made to order and after 24 hours, the process of procuring the design has begun. Orders cancelled after the 24 hour period will be processed on a case by case basis.

Items approved for cancel after the 24 hour period will include one or more of the following charges based on product: restock fee of 10% of the item purchase price (for items we carry in stock and have pulled for shipping), return fee of 15% (for Trendy Baby brand items- after the initial 24 hour hold period, orders begin the manufacturing process) 15% cancellation fee (for other brands where the artisan must be informed of the cancellation).